Support

Email stevenlim@cerdik.co or message Cerdik on Facebook. We aim to reply within one business day.

Before you write

• Can't sign in: ask your organisation's owner or admin to reset your password under Settings → Team.
• Calls not ringing: check Do Not Disturb is off and notifications are allowed for Softphone.
• No sound: check the phone isn't muted, then try switching the Audio output during a call.

What to tell us

Your organisation name, your extension number, the phone or browser you use, roughly when it happened and who you were calling. That lets us find it in the logs quickly.