Terms of Service

Last updated: 24 October 2026. These terms apply to your use of Softphone, provided by Cerdik.

The service

Softphone lets your team make and receive calls through your organisation's phone system and message each other. Calls are carried by your own PBX and phone provider; their charges and availability are separate from Softphone.

Accounts

Your organisation's owner or admins create and manage accounts. Keep your sign-in details private and tell your admin if you think they have been exposed. The organisation is responsible for activity under its accounts.

Acceptable use

• Do not use Softphone for anything unlawful, abusive, fraudulent or harassing.
• Do not try to break, overload or gain unauthorised access to the service or other organisations' data.
• Emergency calls: Softphone is not a replacement for a mobile or landline for emergency services. Whether emergency numbers work depends on your phone system and provider.

Licences and fees

Softphone is licensed per user (seat) under the commercial terms agreed with Cerdik. If a licence expires, existing users keep calling but new users cannot be added until it is renewed.

Availability

We work to keep the service running but do not guarantee uninterrupted or error-free operation. We may update or change features over time.

Liability

To the extent the law allows, the service is provided “as is” and Cerdik is not liable for indirect or consequential loss, or for outages of your phone provider or network. Our total liability is limited to the fees you paid for the service in the previous 12 months.

Ending the service

Either side may end the arrangement under the agreed commercial terms. We may suspend access that breaks these terms or threatens the service.

Changes and contact

We may update these terms and will post the new date here. Questions: stevenlim@cerdik.co.